TalentScope Recruitment Solutions, on behalf of our client in South Dublin, is seeking applications for a Level 2 IT Support Engineering role.
We’re looking for an experienced IT Support Engineer (Level 2) to provide advanced technical support and contribute to our client’s digital transformation.
You’ll resolve complex issues, manage core systems, and help drive adoption of automation, AI, and modern workplace tools such as Microsoft 365 Copilot.
We are looking for someone with a growth mindset, a professional drive, and a genuine interest in the evolving landscape of IT. If you believe you have the aptitude to excel, a passion for leading technical change, and a willingness to learn, we strongly encourage you to reach out, and get in touch.
Key Responsibilities
- Coordinate the end-to-end delivery of IT initiatives, such as system migrations, hardware roll-outs, and infrastructure upgrades.
- Drive the internal adoption of automation and modern workplace tools, including Microsoft 365 Copilot and AI-driven solutions.
- Act as an escalation point for complex Level 2 issues, ensuring swift resolution and minimal business impact.
- Provide hands-on support to the Service Desk during peak periods or for leave cover to ensure consistent service delivery.
- Act as a technical liaison between business departments and the IT team to ensure system improvements meet operational needs.
- Maintain high-quality technical documentation and contribute to the evolution of our internal knowledge base.
Required Skills & Experience
- 3+ years in IT Support / Systems Administration (Level 2)
- Strong Microsoft ecosystem knowledge (M365, AD, Azure AD)
- Experience with Windows 10/11 in enterprise environments
- Understanding of networking (TCP/IP, DNS, DHCP)
- Interest or experience in automation and AI tools
- Strong communication and problem-solving skills
Desirable
- ITIL knowledge
- PowerShell or Python scripting
- Endpoint security experience
- Relevant certifications (CompTIA, Microsoft, Azure)
To apply, please complete the form below and attach your current CV, outlining relevant expertise.
This role will not sponsor a work permit application – Candidates should be currently fully eligible to work in Ireland/EU without future sponsorship required. (EU Passport Holder/Stamp 4 Work Permit).
TalentScope Recruitment Solutions are a leading provider of IT Recruitment Solutions for mid-senior level roles. Please be advised you will receive an automated response to acknowledge receipt of your application.
By sending us your CV, you are accepting that your details will be stored on our systems for current/future use. No personal information will ever be shared with a third party, except where you give us your permission to send your CV to a specific client upon your agreement.
Should this position not be specifically what you are seeking, we are hiring for numerous positions currently so please get in touch with us as we may have other roles that would be relevant. apply@talentscope.ie